Refund Policy

14-day money-back guarantee

If The Queen isn't right for you, contact us within 14 days of your first payment for a paid plan (monthly or annual) and we will refund it in full — no questions asked.

Cancelling

You can cancel your subscription at any time from Settings → Billing in the app. Your plan stays active until the end of the period you already paid for, and you won't be charged again.

After the 14 days: a monthly plan is not refunded for the rest of the month. An annual plan is refunded for the full months you have not used yet, less the payment processing fees.

Features that are not ready yet

Some features are marked “Beta” or “Coming soon”. They are not part of what a paid plan includes until they are released, and you are never charged for them before then.

Renewals

Subscriptions renew automatically. If you were charged for a renewal you didn't intend, contact us within 14 days of the renewal and we'll refund that renewal in full.

How to request a refund

Email thequeenappinfo@gmail.com from the address on your account. Payments are processed by our merchant of record, Paddle.com, so approved refunds are issued by Paddle back to your original payment method, usually within 5–10 business days.